1. Your Right to Request Account Deletion

BYST respects users’ choices regarding their personal information.

Users who no longer wish to use the BYST App may request deletion of their BYST App account and associated personal information through the process described below.

This webpage is available to users even if they have uninstalled the App or cannot access their account.

2. How to Request Account Deletion

To request deletion:

1. Contact BYST using the official account deletion email address below or submit the account deletion request form.
2. Provide the information necessary to identify your account, such as your registered email address or mobile number.
3. Complete any reasonable identity verification required to protect your account.
4. BYST will review the request and communicate the next steps.

Account Deletion Email: [email protected]

You do not need to reinstall the BYST App to submit a request.

3. What Happens After a Request?

After receiving a valid request, BYST will:

• Verify the requester’s identity where reasonably necessary.
• Review the account and associated information.
• Coordinate deletion with relevant service providers, including Zoho, where applicable.
• Delete the account and associated personal information that is not required to be retained under applicable law.
• Inform the requester when the process is completed or if further information is required.

4. What Information May Be Deleted?

Depending on the account configuration and applicable requirements, deletion may cover:

• Account profile information.
• Registered email address and mobile number.
• Account identifiers and preferences.
• Personal information associated with the account.
• User-generated content associated with the account, where deletion is applicable and technically supported.

BYST will also assess information stored or processed by relevant service providers.

5. Information That May Need to Be Retained

In certain circumstances, BYST may retain limited information where required or permitted by law, or where necessary for legitimate purposes such as:

• Legal and regulatory compliance.
• Security and fraud prevention.
• Investigation or resolution of disputes.
• Establishing, exercising or defending legal claims.

Where information is retained, BYST will limit retention to what is necessary and handle it in accordance with applicable law.

6. Deletion Timeline

BYST will process valid requests within the period required by applicable law and its operational procedures.

Expected processing timeline: BYST will review and process valid account deletion requests within a reasonable period, taking into consideration the request, verification requirements, and applicable legal and operational requirements.

If a request cannot be completed immediately, BYST will communicate the reason for the delay and provide an update on the expected next steps.

7. Account Deactivation and Deletion

Account deactivation or suspension is not necessarily the same as account deletion.

A deletion request will be handled as a request to delete the account and associated personal information, subject to applicable legal retention requirements.

8. Contact